Summer Half Days: Closure Dates
Please note that our office will be closing early on the following dates.
HOURS OPEN:
July 10th 9am - 12:30pm
July 24th 9am - 12:30pm
July 31st 9am - 12:30pm
Aug 14th 9am - 12:30pm
Aug 21st 9am - 12:30pm
Aug 28th 9am - 12:30pm
We do ask that you arrange your care and appointments around these closures. Please note that we require 5 working days to 1 week of notice for all prescription refills. If you need urgent care while our office is closed please look at the options listed in the "walk ins" tab on our website.
We hope you all have a safe, fun filled summer!
General Information if you need an Appointment
Information For Appointments over the Summer Holidays
please be aware of the following options:
MyHealth App:
Access your laboratory and medical imaging results online without an appointment:
The MyHealth patient portal is a secure website that gives you convenient, 24/7 access to your Island Health personal health information from anywhere with an internet connection. No referral is required to enroll in MyHealth.
Visit https://www.islandhealth.ca/our-services/virtual-care-services/myhealth
COVE PHARMACY @ 1-250-285-2275:
If you are looking for a prescription refill, please call here first for any questions about medications and/or prescription refills. You may have refills available that do not require an appointment.
The Pharmacy can also Help with Minor Ailments:
BC pharmacists are capable of assessing and treating the following simple conditions; if there are any red flags with your presentation, you may need to be further assessed by a GP or NP:
- Allergies
- Fungal Infections
- Heartburn/Acid Reflux
- Hemorrhoids
- Headaches
- Impetigo
- Indigestion/Upset Stomach
- Itching/Bug Bites
- Menstrual Pain
- Impetigo
- Mild Acne
- Nicotine Dependence
- Oral Fungal Infections/Thrush
- Oral Ulcers/Canker Sores
- Pink Eye/Conjunctivitis
- Sprains/Strains
- Skin Rash/Dermatitis
- Threadworms/Pinworms
- Vaginal Candidiasis/Yeast Infection
- Emergency Contraception/Morning After Pill
Campbell River Primary Care Access Clinic
The Primary Care Access Clinic is open 9 a.m. – 4 p.m. Monday to Friday (closed weekends and statutory holidays) offering same day in-person appointments. *Walk-in appointments are not available*
HOW TO USE THE CAMPBELL RIVER PRIMARY CARE ACCESS CLINIC:
You must call 250-286-7011 to book an appointment – phone lines are open at 8:30 a.m. Monday to Friday.
The clinic is located at the North Island Hospital, Campbell River and District Administration Building at 381 2nd Avenue, adjacent to the hospital.
WHEN TO USE THE CAMPBELL RIVER PRIMARY CARE ACCESS CLINIC:
The clinic is for people who need access to same day primary care for non-emergency medical concerns and you are unable to get in with your regular practitioner:
- minor injuries
- high fever, cough, and colds
- cuts, wounds or skin conditions, rashes
- chest, ear, or bladder infections
- back pain
- sprains and strains
- headaches
In addition, they have Registered Nurses who can offer:
- ear syringing
- wound care
- suture removal
- referral to community health services
- sexually transmitted infection (STI) care including prevention, testing, treatment, and support
- pregnancy testing and supported decision-making for unexpected pregnancies
- cervical cancer screening
WHEN TO USE THE EMERGENCY DEPARTMENT
If you or someone in your care is experiencing a health crisis or has an urgent medical condition do not hesitate to go to the nearest emergency department or call 9-1-1. This includes: chest pain, shortness of breath, injuries where you may require medical imaging to rule out a fracture/dislocation/perforation, inability to weight bear, intense abdominal pain, intense new headache, sudden onset of seeing/hearing issues, change in level of consciousness, thoughts of self-harm or suicidal ideation.
UNSURE OF WHAT TO DO?
Call 8-1-1 and speak with a nurse anytime day or night.
HealthLink BC pharmacists are also on call at 8-1-1 when your community pharmacist may be unavailable - every night from 5 p.m. to 9 a.m.
Our office continues to uphold the policy that we are *not a walk-in clinic*. All Appointments must be booked.
*Please also feel free to access the "Walk-in's" page on this website to see a list of possible care options.
Campbell River & District Primary Care Network Patient Survey
We have been given a link to a survey supplied from the Primary Care Network that is requesting a bit of information. We are looking for patients input and thoughts on the current health care they can receive and what matters to them when it comes to services available. If you are unable to complete the survey online our office will have hard copies available for you to fill out in office.
We would be greatly appreciative if you could consider spending 5 minuets on the linked survey to further grow ours and the Primary Care Networks understanding of the publics thoughts and concerns.
Please click here for the Campbell River & District Primary Care Network Survey
Sincerely,
The QIMC Team
Office Policies: Please Read
Prescription Renewals: Please note our clinic requires 5 business days to 1 week in advance when scheduling medication refills. We recommend that you call when you have 1 - 2 weeks left of your medications. All prescription requests require a scheduled "in-person" or "phone" appointment with your provider. If you are completely out of your medications, you can contact your pharmacy to see if they will give you an emergency supply until you are able to speak with your practitioner.
No-Shows: There is a $50.00 no show fee that will be applied to a patients account who "No-shows" without valid reason, whom have repeated the behavior in the past. As per office policy, our Medical Office Assistants will attempt to contact you around the time of the missed appointment to check in, reschedule if needed and/or discuss the fee.
Chart Transfers: There is a $35.00 chart transfer fee that is to be paid upon request to transfer records to a new medical office/new medical practitioner. In some cases there may be exceptions to this policy. However, we do always require signed consent from the patient's new office/requesting medical practitioner to confirm we are legally authorized to transfer confidential information. Please note that our office transfers records by mail and the transfer could take 1 - 2 weeks before being fully completed and delivered.
New Patients: When one of our medical practitioners are accepting new patients our "New Patient Form" will be accessible on our homepage. If you are interested in becoming a new patient at our clinic please fill out the form and submit back to our clinic for intake purposes. Once we have processed your application we will reach out to you to schedule a "Meet & Greet" appointment with the accepting practitioner. Please allow 1 - 3 weeks for our intake department to get back to you.
Lab Appointment Bookings VIHA: Quadra Island Medical Clinic staff are unable to schedule, adjust or cancel any appointments for the Bloodwork clinic that uses our office space on Wednesday and Friday mornings. Our staff do not have access to Vancouver Island Health Authorities bookings database. Please note that it is always good to schedule your lab appointments 2 - 4 weeks in advance. To book an appointment, use the link on our home page. If you require urgent laboratory services your practitioners office will be able to provide you with a TAP form to cover ferry expenses in the case that you have to travel to Campbell River Hospital.
We're on Facebook
Follow us on Facebook for clinic updates, office closures, opening hour adjustments & new service announcements.
https://www.facebook.com/QuadraIslandMedicalClinic/
Online Booking
We are pleased to be offering on line booking for Dr Hughes - from 11th September 2023
Please feel free to book by using the button on our website
Marine Medicals
Dr Hughes is now registered as a marine medical examiner for Transport Canada.
He will be able to offer these appointments outside of normal working hours and usually within a week of requesting a date.
The fee will be $180