Scheduling Update: Wednesdays
As of January 2025 our office will be regularly closed on Wednesday afternoons.
Our new hours of operation are listed below:
Monday 9 - 4:30
Tuesday 9 - 4:30
Wednesday 9 - 12:30
Thursday 9 - 4:30
Friday 9 - 4:30
Happy New Year!
Holiday Closure Notice
Due to unforeseen circumstances we have had to adjust our clinic opening hours this Month. Please understand that due to the closures, there will be booking delays to get in with Dr. Hughes. We will be posting updates to our hours here and on our Facebook page. We apologize for any inconvenience this may cause.
If you already have a scheduled appointment this month with the clinic, we will be in touch with you to discuss adjusting it to a time sooner or later based on urgency triaging as space allows. Any patients looking to book an appointment at our clinic will be scheduled into January as of today. We do urge patients in our care to use virtual health or the resources available to our community in Campbell River if you need care sooner then we can offer.
If you do find yourself needing emergency assistance over the holidays please do not hesitate to call 911, present to the emergency room or call 1-833-688-8722 for a same day appointment at the Campbell River Primary Care Access Clinic.
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The Cove Pharmacy can also assist with minor ailments such as (but not limited to):
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will be open their regular days at the QIMC clinic, as booking allows. Their own closure notices will follow if they have to adjust their hours.
Or the new Quadra island Health Hub: https://quadraislandhealth.ca/
NEW: Quadra Island Health Hub
A great new resource for Islanders in this local area is now available online. Check out the Quadra Island Health Hub
Their mission:
The Quadra Island Health Society and our community partners believe that connecting our community’s resources wherever possible will enhance our island community and promote overall well-being. By linking individuals and organizations with valuable resources and services, we can better identify and address the needs of our residents, any potential gaps that may exist, and work to create a more supportive environment for all. These resources include health services, wellness and quality of life programs, senior support, food security initiatives, job training programs, mental health services, educational opportunities, and more.
Our objective is to share resources, making them more easily accessible and well-coordinated so people can receive the help they need to thrive and lead fulfilling lives.
Moreover, connecting community resources can foster collaboration among different groups, leading to more effective and sustainable solutions to social issues. By uniting and leveraging our strengths, we, as a community, can create a more resilient and supportive environment for everyone. Through our efforts, we hope to foster a sense of unity and compassion within our community and help everyone feel more connected and supported during these challenging times.
Looking for a Family Practitioner?
Travel Assistance Program (Tap Forms / Pink Slips)
Travel Assistance Program (TAP Form / Pink Slips)
*Please note that we are only able to provide Travel Assistance Forms to patients registered at Quadra Island Medical Clinic and that are active on one of our practitioners panels*
Eligible Services
- Non-emergency medical specialist services available at the closest location outside the patient's community; and
- Diagnostic procedures, laboratory procedures, diagnostic radiology, nuclear medicine procedures, BC Cancer Agency, Transplant Units, HIV/AIDS treatment at St. Paul's Hospital, specialty clinics at BC Children's Hospital and other tertiary care hospital services.
The Following Services are not Eligible for TAP:
- Patient transfer from one facility to another;
- GP to GP referrals;
- Supplementary benefit practitioner services (e.g., acupuncturist, optometry, physical therapy, massage therapy, podiatry, non-hospital based dentistry, naturopathy, and chiropractic services); and
- Non-insured services (e.g., cosmetic surgery, experimental procedures, clinical drug trials, preventative medicine).
Health care services provided by practitioners other than medical physicians (e.g. acupuncturist services, psychology, optometry, physiotherapy, massage therapy, podiatry, non-hospital based dentistry, naturopathy and chiropractic) and services not insured by MSP (e.g. experimental procedures, drug trials or cosmetic surgery) are not eligible for TAP.
TAP does not provide direct financial assistance to patients for travel costs or make travel arrangements for patients. Meals, accommodation, mileage, fuel and local transportation expenses are not included in TAP and are the responsibility of the patient.
There is no reimbursement for travel already taken.
Thank you for your understanding,
QIMC Team.
General Information if you need an Appointment
Information For Appointments over the Summer Holidays
please be aware of the following options:
MyHealth App:
Access your laboratory and medical imaging results online without an appointment:
The MyHealth patient portal is a secure website that gives you convenient, 24/7 access to your Island Health personal health information from anywhere with an internet connection. No referral is required to enroll in MyHealth.
Visit https://www.islandhealth.ca/our-services/virtual-care-services/myhealth
COVE PHARMACY @ 1-250-285-2275:
If you are looking for a prescription refill, please call here first for any questions about medications and/or prescription refills. You may have refills available that do not require an appointment.
The Pharmacy can also Help with Minor Ailments:
BC pharmacists are capable of assessing and treating the following simple conditions; if there are any red flags with your presentation, you may need to be further assessed by a GP or NP:
- Allergies
- Fungal Infections
- Heartburn/Acid Reflux
- Hemorrhoids
- Headaches
- Impetigo
- Indigestion/Upset Stomach
- Itching/Bug Bites
- Menstrual Pain
- Impetigo
- Mild Acne
- Nicotine Dependence
- Oral Fungal Infections/Thrush
- Oral Ulcers/Canker Sores
- Pink Eye/Conjunctivitis
- Sprains/Strains
- Skin Rash/Dermatitis
- Threadworms/Pinworms
- Vaginal Candidiasis/Yeast Infection
- Emergency Contraception/Morning After Pill
Campbell River Primary Care Access Clinic
The Primary Care Access Clinic is open 9 a.m. – 4 p.m. Monday to Friday (closed weekends and statutory holidays) offering same day in-person appointments. *Walk-in appointments are not available*
HOW TO USE THE CAMPBELL RIVER PRIMARY CARE ACCESS CLINIC:
You must call 250-286-7011 to book an appointment – phone lines are open at 8:30 a.m. Monday to Friday.
The clinic is located at the North Island Hospital, Campbell River and District Administration Building at 381 2nd Avenue, adjacent to the hospital.
WHEN TO USE THE CAMPBELL RIVER PRIMARY CARE ACCESS CLINIC:
The clinic is for people who need access to same day primary care for non-emergency medical concerns and you are unable to get in with your regular practitioner:
- minor injuries
- high fever, cough, and colds
- cuts, wounds or skin conditions, rashes
- chest, ear, or bladder infections
- back pain
- sprains and strains
- headaches
In addition, they have Registered Nurses who can offer:
- ear syringing
- wound care
- suture removal
- referral to community health services
- sexually transmitted infection (STI) care including prevention, testing, treatment, and support
- pregnancy testing and supported decision-making for unexpected pregnancies
- cervical cancer screening
WHEN TO USE THE EMERGENCY DEPARTMENT
If you or someone in your care is experiencing a health crisis or has an urgent medical condition do not hesitate to go to the nearest emergency department or call 9-1-1. This includes: chest pain, shortness of breath, injuries where you may require medical imaging to rule out a fracture/dislocation/perforation, inability to weight bear, intense abdominal pain, intense new headache, sudden onset of seeing/hearing issues, change in level of consciousness, thoughts of self-harm or suicidal ideation.
UNSURE OF WHAT TO DO?
Call 8-1-1 and speak with a nurse anytime day or night.
HealthLink BC pharmacists are also on call at 8-1-1 when your community pharmacist may be unavailable - every night from 5 p.m. to 9 a.m.
Our office continues to uphold the policy that we are *not a walk-in clinic*. All Appointments must be booked.
*Please also feel free to access the "Walk-in's" page on this website to see a list of possible care options.
Office Policies: Please Read
Prescription Renewals: Please note our clinic requires 5 business days to 1 week in advance when scheduling medication refills. We recommend that you call when you have 1 - 2 weeks left of your medications. All prescription requests require a scheduled "in-person" or "phone" appointment with your provider. If you are completely out of your medications, you can contact your pharmacy to see if they will give you an emergency supply until you are able to speak with your practitioner.
No-Shows: There is a $50.00 no show fee that will be applied to a patients account who "No-shows" without valid reason, whom have repeated the behavior in the past. As per office policy, our Medical Office Assistants will attempt to contact you around the time of the missed appointment to check in, reschedule if needed and/or discuss the fee.
Chart Transfers: There is a $35.00 chart transfer fee that is to be paid upon request to transfer records to a new medical office/new medical practitioner. In some cases there may be exceptions to this policy. However, we do always require signed consent from the patient's new office/requesting medical practitioner to confirm we are legally authorized to transfer confidential information. Please note that our office transfers records by mail and the transfer could take 1 - 2 weeks before being fully completed and delivered.
New Patients: When one of our medical practitioners are accepting new patients our "New Patient Form" will be accessible on our homepage. If you are interested in becoming a new patient at our clinic please fill out the form and submit back to our clinic for intake purposes. Once we have processed your application we will reach out to you to schedule a "Meet & Greet" appointment with the accepting practitioner. Please allow 1 - 3 weeks for our intake department to get back to you.
Lab Appointment Bookings VIHA: Quadra Island Medical Clinic staff are unable to schedule, adjust or cancel any appointments for the Bloodwork clinic that uses our office space on Wednesday and Friday mornings. Our staff do not have access to Vancouver Island Health Authorities bookings database. Please note that it is always good to schedule your lab appointments 2 - 4 weeks in advance. To book an appointment, use the link on our home page. If you require urgent laboratory services your practitioners office will be able to provide you with a TAP form to cover ferry expenses in the case that you have to travel to Campbell River Hospital.
We're on Facebook
Follow us on Facebook for clinic updates, office closures, opening hour adjustments & new service announcements.
https://www.facebook.com/QuadraIslandMedicalClinic/
Online Booking
We are pleased to be offering on line booking for Dr Hughes - from 11th September 2023
Please feel free to book by using the button on our website